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SymptomAfter applying one of the latest CIMPLICITY SIM’s with WebSpace an error occurs indicating 'Logon (xxxx) Access Denied by Verify Trust. There was an error validating the registered application 'CimView' with an executable file of 'C:Program FilesProficyProficy WebSpaceProgramsProficyWeb.exe'
Environment
Primary Product Module : WebSpace 4.8
Primary Product Version : CIMPLICITY 8.2/9.0/9.5
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Primary Product OS : Windows 2008Cause
This error occurs because the digital signing of the CIMPLICITY components has been updated to use SHA 256. By default, on some older operating systems, this was digital signing method was not available, and consequently, the capability to understand/work with SHA 256 digital signatures requires downloading the latest Microsoft updates for the system.
The root certificates on the computer are more than likely outdated. Windows attempts to download the necessary root certificate during the certificate chain validation if the root certificate is not installed on the system. However, if the Update Root Certificate feature cannot automatically retrieve the necessary root certificates, the certificate validation fails. Lack of an internet connection or the presence of a Group Policy disabling the feature can inhibit certificate updates.
There are two certificates that are important for WebSpace to function – the digital certificate for the WebSpace control, and the digital certificate for CIMPLICITY (in this case CimView).
Resolution
Verifying the Digital Certificate for the WebSpace component.
To verify that the certificate in the signature cannot be verified for the Proficy WebSpace control, browse to 'C:Program FilesProficyProficy WebSpaceWebPlugins'. Right-click proficy-activex.cab and choose the Digital Signatures tab and Details button. You will see at the top of the General tab under 'Digital Signature Information' the entry 'The certificate in the signature cannot be verified.'
There are two ways to fix this problem:
1. Modify the Windows settings so the Update Root Certificate feature can update the root certificates automatically. Please read 'Certificate Support and Resulting Internet Communication in Windows Server 2008' located at http://technet.microsoft.com/en-us/library/cc771121(WS.10).aspx .
2. If the Update Root Certificate feature cannot automatically update the root certificates, install the necessary VeriSign root certificates manually.
(b) At the top of the page, click the link 'Download a root package' for VeriSign Certificates (roots.zip file). Place it of the Proficy WebSpace server desktop. Unzip the contents.
(c) Look for and double-click 'VeriSign Class 3 Public Primary Certification Authority - G5.cer in the Generation 5 (G5) PCA' folder and click 'Install Certificate' to open the Certificate Import Wizard. Click 'Next'.
(d) On the Certificate Store wizard page, click 'Place all certificates in the following store' and then click 'Browse'.
(e) In the Select Certificate Store dialog box, select the 'Show physical stores checkbox' and click the 'Local Computer node' under Trusted Root Certification Authorities. Click 'OK'.
(f) Click 'Next' and then 'Finish' to complete the certificate installation. Now, confirm that the certificate was installed successfully. Browse to 'C:Program FilesProficyProficy WebSpaceWebPlugins'. Right-click 'proficy-activex.cab' and choose the 'Digital Signatures' tab and 'Details' button. At the top of the General tab under 'Digital Signature Information' the entry 'This digital signature is OK' should be listed
In addition, CIMPLICITY components which have been digitally signed by the Entrust digital signing authority will require that root certificate to be installed/present.
Please do the following:
- Open Windows Explorer
- Navigate to the CIMPLICITY installation folder (i.e. C:Program Files (x86)ProficyProficy CIMPLICITYexe)
- Find 'CimView.exe', right click on it and go to 'Properties'.
- Navigate to the 'Digital Signatures' tab.
- If you find that the digital signature is invalid, then you will need to go online and download the proper digital root certificate (“Entrust Root Certificate Authority – G2”). If the system is online it should prompt you to download the proper signature from this dialog.
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